一心當舖(下稱本網站)秉持專業金融與誠信服務的立場，除提供客戶良好的金融服務體驗外，亦遵循公平待客原則，訂有「 公平待客原則政策 」等相關規範，並將該等規範納入例行性教育訓練中，使全體同仁了解以客戶立場著想之重要性，以確保客戶權益。
公平待客原則政策主要內容如下：
訂約公平誠信原則-本於公平合理、平等互惠及誠信原則，與客戶訂定提供典當商品服務之當票。
注意與忠實誠信義務原則-對於提供之金融業務或服務，盡善良管理人之注意及忠實義務。
廣告招攬真實原則-刊登廣告時，確保廣告招攬內容之真實。
告知與揭露原則-以客戶能充分瞭解之文字或其他方式，說明當鋪典當之重要內容，並充分揭露風險。
申訴保障原則-建立消費爭議處理制度，訂定申訴處理程序及設立申訴管道。
業務人員專業性原則-提供客戶商品服務之同仁，應具備各類法規對於業務人員之資格條件。
落實誠信經營原則-本於廉潔、透明及負責之經營理念，建立誠信經營之企業文化，規劃及推行相關措施，建立有效的內部控制制度，創造永續發展之經營環境。
Fair Treatment of Customers Policy
Yi-Xin Pawnshop (hereinafter referred to as “the Website”) is committed to professional financial expertise and high-integrity service. In addition to providing an exceptional financial service experience, we strictly adhere to the Fair Treatment of Customers Principles. We have established a formal “Fair Treatment of Customers Policy” and integrated these standards into our routine staff training. This ensures our entire team prioritizes the customer’s perspective and safeguards their rights at all times.
The core principles of our policy are as follows:
- Principle of Fairness and Good Faith in Contracting We issue pawn tickets for services based on the principles of fairness, reasonableness, equality, reciprocity, and good faith.
- Principle of Due Care and Fiduciary Duty We exercise the due care of a prudent manager and fulfill our fiduciary duties in providing all financial businesses and services.
- Principle of Truthfulness in Advertising We ensure that all advertising and promotional content is truthful and accurate at the time of publication.
- Principle of Disclosure and Transparency We use clear, understandable language or other effective methods to explain the essential terms of our pawn services and fully disclose any associated risks.
- Principle of Grievance Protection We have established a consumer dispute resolution system, including standardized complaint procedures and accessible channels for feedback.
- Principle of Professionalism All personnel providing products or services to customers possess the professional qualifications required by relevant laws and regulations.
- Implementation of Ethical Management Guided by the values of integrity, transparency, and accountability, we foster an ethical corporate culture. We implement robust internal control systems and measures to create a sustainable business environment.
